EXCELLENT Based on 91 reviews Posted on Michaela GoldbergTrustindex verifies that the original source of the review is Google. I can't recommend The Watch Professional highly enough. I really value care and expertise and Alex the owner went above and beyond. He provided a prompt, professional service, and my watches are now perfectly restored. I've been back there on three separate occasions with three different watches. Impeccable service every time. If you are looking for trustworthy watch care.. this is the place!!Posted on Peter PhilpotTrustindex verifies that the original source of the review is Google. Absolutely fabulous service.. price good. Communication good.. my 1999 Omega Seamaster came back better than ever & keeping great time.Will never have my watch serviced anywhere else from now on!! Thanks very much.Posted on John O'ConnorTrustindex verifies that the original source of the review is Google. Excellent service. Watch came back looking like new. thoroughly recommendPosted on Ajay AranrajTrustindex verifies that the original source of the review is Google. An amazing experience with The Watch Professional. Went in for a resizing and he did it completely free of charge and explained to me how to set the watch up properly. Very quick, kind and professional. 100% recommend for other watch-related issuesPosted on Mike MccarthyTrustindex verifies that the original source of the review is Google. Great company done a fantastic job of servicing and polishing my Ebel El Primero. Very good communication throughout the whole process. Watch looks fantastic and is ticking away nicely.Posted on carl moultonTrustindex verifies that the original source of the review is Google. Alex recently changed the dial of my Habring2 chronograph to the salmon dial pictured. Kept informed throughout the process, the watch was professionally packaged and returned in time for my birthday holiday as requested. Highly recommendedPosted on Paul PetersonTrustindex verifies that the original source of the review is Google. Tag Heuer Aquagraph Pro Diver. Professional and personable. Two words that describe Alex, The Watch Professional. I was nervous about sending my watch via the post but Alex talked me through it and even explained how it would be returned before he even set eyes on my watch making the experience reassuring as daunting as it was. When you eventually pluck up the courage to send your preciouse time piece, rest assured all you need is patience. Alex serviced my watch as he said he would and then some, explaining the service schedule, my watch came back exceeding all of my expectations showing that his expertise and workmanship is second to none . If he needs to contact you he will especially if it's necessary for the ongoing service to continue positively. Please take the experience he offers, hold it and then run with it, you will not be sorry. I cannot recommend Alex enough and will only let this man service, repair and look after my watches in the future. Five star professionalism, communication (very important), price/value and overall a genuine experience from start to finish. Thank you so very much Alex. PaulPosted on Alex DowsingTrustindex verifies that the original source of the review is Google. Quick turnaround and friendly service. Highly recommend.Posted on Mark BarlowTrustindex verifies that the original source of the review is Google. My first experience having a watch serviced and it was very reassuring , Alex was always quick to respond to questions. Will definitely use again .Posted on Kevin TwinnTrustindex verifies that the original source of the review is Google. Wow the Watch professional , was as his name Amazing service , good value for money , and done locally in Chelmsford , will definitely be taking my Tag watches to him in future, , thanks Kevin
I didn’t start my working life as a watchmaker – I joined Essex Police at the grand old age of 18. Quickly realising it wasn’t for me, I completed my 2 year probation and left with the possibility of rejoining at a later date.
For the next couple of years I didnt really know what I wanted to do, until I saw an advert for an apprentice watchmaker at Swiss Time Services, the rest as they say is history!
I would go on to complete my watchmaker training and stay here for a further 8 years. It gave me a great foundation, and by the time I left I had built up a wealth of knowledge and experience servicing a wide range of luxury watch brands.
My next stop would be Omega as a senior Watchmaker based in their flagship store on Oxford Street, London.
I passed the Omega Level 3 accreditation through the Omega Watchmaker Evaluation Program, and learnt a great deal about Omega watches.
Now with 15 years of watchmaking experience under my belt, my final foray into London was for Watches of Switzerland on Regent Street. Working with a highly experienced Rolex accredited watchmaker for a number of years, gaining vital knowledge about the repair and servicing of their watches.
Along with Omega I am also a Panerai accredited watchmaker, having recently attended the Panerai manufacture and headquarters in Neuchatel, Switzerland and successfully completing the Panerai watchmaker training and exams.
This brings us to the beginning of The Watch Professional. It didnt start out as the website it is now, it began as a way for me to blog the variety of repairs I was servicing and it can still be seen under the Insights page of this website, it went from strength to strength and is now the business I run today.
Having started out at a workshop in a dedicated area of my home, in early 2026 The Watch Professional moved into premises located on Moulsham Street, Chelmsford, designed to my own specification and fitted out with all the modern tooling you would expect of a brand accredited service centre.
If you’ve got a luxury watch that needs some attention, feel free to get in touch or pop by, im always happy to help,
Alex
Use our Quick Quote page to receive a service price, then either drop your watch off in person at our Chelmsford workshop, or send your watch to us with the option to add insurance up to £10,000.